Responsible Gaming at bdpoop — Play Smart, Stay in Control

bdpoop operates as an entertainment platform for adults in Bangladesh. Casino games and sports betting — including cricket and kabaddi — are designed to be enjoyable leisure activities, not sources of income, financial relief, or emotional escape. We are deeply aware that for a small minority of players, gambling can shift from entertainment into a harmful pattern. Addressing that risk is a shared responsibility between the platform and the player.

Our responsible gaming programme is built around four principles: prevention (making it easy to set limits before problems develop), intervention (detecting behavioural patterns that suggest a player may be struggling), support (connecting affected players with practical tools and professional help), and transparency (being honest about how games work, including the house edge and the statistical likelihood of outcomes).

Every bdpoop employee involved in platform design, customer support, or product development receives training on responsible gaming practices. Our systems actively monitor account activity for warning signs including rapidly increasing deposit frequency, extended unbroken play sessions, chasing losses (depositing again shortly after losing a large amount), and requests to reverse a self-exclusion or time-out before it expires.

bdpoop is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any game or betting market on the site. This restriction is absolute and non-negotiable.

How We Enforce the Age Restriction

Age verification takes place at two stages of the player journey:

• Registration: All players must declare their date of birth during sign-up. Any declared age below 18 will immediately block account creation. Players who provide a false date of birth to circumvent this check are in breach of our Terms & Conditions and will be permanently banned upon discovery.
• Withdrawal KYC: Before processing any first withdrawal, bdpoop requires the player to submit a copy of a valid national identity card (NID) or passport. This document is reviewed to confirm legal name, date of birth, and identity. Any account where the verified age is found to be under 18 will be suspended immediately, all deposits returned, and any winnings forfeited.

Protecting Young People in Your Household

If you share a device with children or young people under 18, we strongly encourage you to take the following precautions:

• Never save your bdpoop login credentials in a shared browser.
• Log out of your account after every session on a shared device.
• Enable device-level parental controls through your operating system or mobile carrier.
• Consider installing a parental control application that can block gambling-related websites when younger household members are using the device.

One of the most effective ways to maintain a healthy relationship with gambling is to set a firm budget before you start playing — and to stick to it. bdpoop's deposit limit tools are designed to make this straightforward and enforceable, not something that can be easily undone in the heat of a session.

Available Limit Types

• Daily deposit limit: Sets the maximum amount you can deposit in any rolling 24-hour period.
• Weekly deposit limit: Sets the maximum amount you can deposit across any rolling 7-day window.
• Monthly deposit limit: Sets the maximum total amount you can deposit in any calendar month.

Limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. There is no way to circumvent an active limit by switching to a different payment channel.

How Limit Changes Work

bdpoop applies a deliberate friction model to limit changes, specifically designed to protect players from impulsive decisions:

• Decreasing a limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit is active from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period. The increase will not take effect until 7 full days have passed from the time of the request. During this period you can cancel the increase request at any time with immediate effect.

Setting Your Limits

Deposit limits can be managed from the Responsible Gaming section of your account settings once you are logged in. If you experience any difficulty setting or adjusting a limit, contact [email protected] and our team will assist you within one business day.

Sometimes the right decision is simply to step away from the platform for a defined period — without the permanence of a full self-exclusion. bdpoop's time-out feature is built for exactly this purpose.

Time-Out Durations Available

• 24 hours
• 48 hours
• 7 days
• 30 days

You can activate a time-out from your account settings at any time, instantly and without needing to contact support. Once active, the time-out cannot be cancelled or shortened — it runs for its full stated duration regardless of any subsequent request to reactivate the account early.

What Happens During a Time-Out

During an active time-out period, the following restrictions apply to your account:

• You cannot log in to the platform.
• You cannot make deposits via any payment method (bKash, Nagad, Rocket, Upay, bank transfer).
• You cannot place bets on any casino game, slot, live dealer table, or sports betting market.
• Any balance held in your account at the time the time-out was activated will remain securely held and will be available to you when the time-out expires.
• You will not receive promotional emails or SMS notifications during the time-out period.

Reality Check Session Reminders

In addition to time-out, bdpoop offers in-session reality check alerts. You can configure these from your account settings to appear every 30 minutes, 60 minutes, or 2 hours during an active play session. Each alert displays the duration of your current session and your net financial result for that session. The alert pauses gameplay until you actively choose to continue or end the session — it cannot be dismissed accidentally.

Self-exclusion is the most comprehensive responsible gaming tool available on bdpoop. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a serious problem — and who want to put a firm, long-term barrier between themselves and the platform.

Self-Exclusion Periods

• 6 months (minimum)
• 1 year
• 2 years
• 5 years
• Permanent (indefinite)

How to Request Self-Exclusion

Self-exclusion can be initiated in two ways:

• Via account settings: Navigate to the Responsible Gaming section of your profile and select Self-Exclusion. Choose your preferred duration and confirm the request. The exclusion activates within 24 hours.
• Via support: Email [email protected] with the subject line "Self-Exclusion Request". State your registered email address and the duration you are requesting. Our team will process the request within 24 hours and send a confirmation email.

What Self-Exclusion Means in Practice

• Your account will be closed and you will not be able to log in for the duration of the exclusion.
• Any available balance at the time of exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days.
• You will be removed from all marketing lists immediately. bdpoop will not send you any promotional communications during the exclusion period.
• You will not be able to open a new bdpoop account using the same name, date of birth, NID number, mobile number, or payment method identifiers.
• Self-exclusion cannot be reversed before the chosen period expires. Requests to reactivate an account during an active exclusion will be refused without exception.

Problem gambling does not always look dramatic from the outside. It often develops gradually, and many people affected by it are not aware of the extent of the problem until significant financial or personal harm has already occurred. Knowing the warning signs — in yourself and in people close to you — is the first step toward getting help.

Common Warning Signs

The following patterns may indicate that gambling has shifted from entertainment to a harmful activity:

• Spending more money on gambling than you originally planned or can comfortably afford.
• Borrowing money, selling possessions, or delaying bill payments in order to fund gambling.
• Gambling with money intended for household expenses, rent, food, or school fees.
• "Chasing losses" — continuing to gamble specifically to try to win back money you have already lost.
• Feeling irritable, restless, or anxious when you are not gambling, or when you try to reduce how much you gamble.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or difficult life circumstances.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Multiple failed attempts to cut back or stop gambling on your own.
• Continuing to gamble even after suffering significant financial or relationship consequences as a result.

Signs to Watch for in Others

If someone close to you — a family member, a friend, or a colleague — shows these signs, they may be struggling with a gambling problem even if they have not spoken about it:

• Unexplained financial difficulties, requests to borrow money, or sudden secrecy around finances.
• Spending extended periods on their phone or computer, particularly late at night.
• Mood swings, irritability, or withdrawal from social activities.
• Neglecting responsibilities or losing interest in hobbies and relationships they previously valued.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. They are provided as a personal reflection tool — not a clinical diagnosis. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or reach out to a professional gambling support service.

Reaching out for help with a gambling problem takes courage, and taking that step is something to be proud of. bdpoop's support team is available around the clock and will treat every conversation about gambling harm with complete discretion and without judgement.

Contact bdpoop Player Welfare

Email our dedicated Player Welfare team at [email protected] with the subject line "Player Welfare — Urgent" if you need immediate assistance. Our team operates on Bangladesh Standard Time (BST, UTC+6) and will respond within a few hours. If you want to activate a deposit limit, time-out, or self-exclusion immediately, state this clearly in your email and it will be prioritised.

Support Tools Available Right Now

General Responsible Gaming Guidance

While bdpoop is focused on providing a safe platform within our own environment, we also encourage players who are experiencing gambling-related harm to seek professional support beyond the platform. General international resources for problem gambling — including helplines, counselling services, and self-help programmes — are widely available online. A search for "problem gambling helpline Bangladesh" or "gambling addiction support" in your browser will return a range of relevant results from recognised support organisations.

Supporting a Family Member

If you are concerned about the gambling behaviour of a family member or close friend in Bangladesh, contact [email protected] and describe the situation. While bdpoop can only take direct action on accounts held by registered players, our team can provide guidance on how to approach the conversation with your loved one and what responsible gaming tools may be available to them. You do not need to be the account holder to reach out to us.